FAQ

Q: How do I place an order?

A: Add items to your cart, proceed to checkout, enter shipping and payment information, then confirm your order. You’ll receive an order confirmation email once done.

Q: Can I cancel or change my order?

A: If you need to cancel or modify your order, please contact us immediately. Once your order status is updated to “Processing” or has been shipped, we cannot cancel or modify the order. To avoid any issues, please review your cart carefully before completing your purchase.

Q: How can I track my order?

A: Once your order ships, you’ll receive a tracking number via email. You can use it to track the delivery status online.

Q: Do you ship internationally?

A: No, we only ship to the United States.

Q: How much does shipping cost?

A: We offer free shipping on orders over $100 within the U.S. For orders under $100 within the U.S., shipping fees range from $8 to $20, depending on the total order value.

Q: What if my package is lost or delayed?

A: If your package is lost or delayed, please contact us immediately. We will assist in resolving the issue with the carrier. If tracking shows delivered but you did not receive the package, contact us so we can assist in investigating with the carrier.

Q: What is your return policy?

A: You must request a return or exchange within 30 days of receiving the product.

Q: How long until I get my refund?

A: Once we receive the returned item and confirm it meets the return requirements, we will process your refund within 7 days. The refund will be credited to your original payment method.

Q: What if I received a defective or damaged item?

A: Please contact us immediately with your order number and photos of the defective or damaged item. We will assist you with a replacement or refund.

Q: What payment methods do you accept?

A: We accept major credit and debit cards including Visa, MasterCard, Visa Electron, Maestro, JCB, American Express, and Discover. We also support PayPal, Apple Pay, and Google Pay.

Q: Is my payment information secure?

A: Yes — all payments are encrypted using industry‑standard SSL and processed through secure payment gateways.

Q: Why was my payment declined?

A: Common reasons include incorrect card details, insufficient funds, or bank restrictions. Contact your bank if issues persist.

Need More Help?

If you can’t find the answer to your question, feel free to contact us. We’re here to help!

Company Name: Shenzhen Yixinwei Technology Co., Ltd.

Office Address: Room 1498, Tower A, Baohua Building, No.1016 North Huaqiang Road, Fuqiang Community, Huaqiangbei Street, Futian District, Shenzhen, Guangdong 518000, China

Phone: +86 13534006514

Email: sales@icearth.com