Shipping & Delivery Policy
Thank you for shopping at icearth.com. Please review our shipping and delivery policy below before placing your order.
Our business is operated from China, and all orders are fulfilled and shipped from our U.S. warehouse in California.
We currently ship only to the United States. We are unable to ship to P.O. Boxes, APO/FPO addresses, or international addresses outside of the U.S.
General Shipping Information
- Shipping Address Requirements: Please ensure that your shipping address is accurate and complete, as this will help the courier company accurately process your address. We will ship your order to the address provided. If there are any changes to your address, please notify us before the order status is updated to “Processing” to avoid any issues with package delivery.
- Order Cancellation and Modification: If you need to cancel or modify your order, please contact us immediately. Once your order status is updated to “Processing” or has been shipped, we cannot cancel or modify the order. To avoid any issues, please review your cart carefully before completing your purchase.
- Order Confirmation and Shipping: Orders are processed and shipped within 1–2 business days from the order confirmation time, Monday through Friday. Orders placed on weekends or public holidays will be processed on the next available business day.
- Product Inspection and Packaging: All products are inspected before shipping and carefully packaged by hand.
- Inspection Before Acceptance: Please inspect the package upon delivery. If you notice any damage, contact us within 48 hours, including clear photos, so we can resolve the issue with a replacement or refund.
Shipping Rates and Costs
Free standard shipping is available for orders over $100 within the United States.
For orders under $100, shipping fees are determined based on the total order amount according to the table below. The final shipping cost will be displayed at checkout before payment.
Tiered Shipping Rates:
We offer tiered shipping rates based on the order amount. The rates are as follows:
| Order Price Range | Shipping Cost |
|---|---|
| $0.01 – $9.99 | $20 |
| $10.00 – $29.99 | $17 |
| $30.00 – $59.99 | $12 |
| $60.00 – $99.99 | $8 |
| $100.00 and above | Free shipping |
Standard Shipping
1. Order Cut-off Time
Orders placed before 2:00 PM PST (Pacific Standard Time) will be processed the same business day. Orders placed after 2:00 PM PST will be processed on the next business day (Monday to Friday).
2. Handling Time
Once an order is confirmed and processed, it will be shipped within 1-2 business days. Orders are processed and shipped Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next available business day.
3. Tracking Information
Once your order ships, you will receive a confirmation email with your tracking number. Please allow 24 to 48 business hours for tracking information to be updated. If there is any delay, we will notify you in a timely manner.
4. Shipping Carriers
Your order may be shipped via UPS, USPS, or DHL, depending on the best available shipping option.
5. Transit time
The estimated transit time is 3–5 business days for U.S. orders.
Delivery times may vary due to weather conditions, carrier delays, or other unforeseen circumstances.
6. Total delivery time
The total delivery time includes the order handling time (1-2 business days) and transit time (3-5 business days), typically taking 4-7 business days for delivery.
Please note: Transit times are estimates only. Actual delivery times may be affected by weather conditions, carrier delays, or other unforeseen circumstances. If there are any delays, we will notify you as soon as possible.
Customs and Import Duties
For U.S. customers, no additional customs duties or import taxes will be charged on orders fulfilled from our U.S. warehouse.
Damage Claims
Contact us within 48 hours of receiving a damaged package, including clear photos or videos. If the damage is deemed eligible for compensation, we will offer a replacement or refund.
Lost or Missing Packages
If your package is lost or delayed, please contact us immediately. We will assist in resolving the issue with the carrier. If tracking shows delivered but you did not receive the package, contact us so we can assist in investigating with the carrier.
Refused Shipments
If a package is refused upon delivery, shipping fees are non-refundable, and return shipping costs may be deducted from your refund.
Returns and Exchanges
You have 30 days from receipt to request a return or exchange. Return shipping costs are covered if the item is defective, damaged, or an error on our part. For all other returns, the customer is responsible for return shipping. Returns are processed through our U.S. warehouse. For more details, please refer to our Refund and Returns Policy.
Contact Us
If you have any questions, please contact us at:
Company Name: Shenzhen Yixinwei Technology Co., Ltd.
Office Address: Room 1498, Tower A, Baohua Building, No.1016 North Huaqiang Road, Fuqiang Community, Huaqiangbei Street, Futian District, Shenzhen, Guangdong 518000, China
Phone: +86 13534006514
Email: sales@icearth.com