Refund and Returns Policy
Thank you for shopping at icearth.com. Please review our return policy below.
Return Window: 30 days from the date of delivery.
If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving the item. After 30 days, we are unable to offer refunds or exchanges. Returns or exchanges without prior authorization will not be accepted.
Return Policy
You must request a return or exchange within 30 days of receiving the product. We accept returns for both defective and non-defective products, subject to the conditions below.
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Defective or Seller-Fault Returns
- Returns are accepted for products with confirmed manufacturing defects, damage during transit, or errors on our part (such as receiving the wrong item).
- For these cases, the item may have been opened, installed, or tested to identify the issue. Each return will be evaluated based on the reported problem and the actual condition of the product.
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Non-Defective Returns (Change of Mind)
- For non-defective returns, items must be new, unopened, unused, and in their original condition, with all original packaging, labels, and accessories intact.
Return Process
- Request a Return: To initiate a return or exchange, please contact us via email at sales@icearth.com within 30 days of receiving your order. Please include your order number and the reason for the return. Depending on the situation, we may request photos or additional information to verify the issue.
- Return Authorization: All returns must be approved in advance. Once your return request is approved, we will send detailed return instructions by email. All returns are processed through our U.S. warehouse, and the detailed return address will be provided after return authorization. Please do not return any items without prior approval. Returns must be shipped back by mail.
- Return Shipping
- We do not provide prepaid return shipping labels.
- If the return is caused by the customer (such as a change of mind), the customer is responsible for the return shipping cost. The specific cost depends on the shipping carrier chosen by the customer.
- If the return is due to our error (such as receiving a defective or incorrect item), the customer will not be required to pay the return shipping cost.
- Return Inspection and Refund: Once we receive the returned item and confirm that it complies with the return requirements, we will process the refund within 7 days. Refunds will be issued to the original payment method.
Non-Returnable Items:
The following items are not eligible for return or exchange:
- Products damaged due to misuse, abuse, modifications, improper installation, improper handling, or operation outside the recommended specifications, including but not limited to over-voltage, ESD (electrostatic discharge) damage, or damage caused by abnormal use.
- Custom or personalized products, including items with logos, custom markings, or special configurations.
Order Cancellation
- Before Shipment: You can cancel your order before it ships. If the order has been processed or shipped, cancellation is no longer possible.
- Custom Products: Once the production of custom products has begun, the order cannot be cancelled.
- Cancellation Process: To cancel your order, please email us immediately at sales@icearth.com.
Exchanges
If you wish to exchange an item, please follow the return process and specify the product you would like in exchange.
Customers are responsible for arranging and paying for return shipping for exchanges.
If the exchange is due to a confirmed product defect, damage during transit, or an error on our part, we will reimburse the reasonable return shipping cost after inspection/verification.
Once we receive and inspect the original item, the replacement item will be shipped accordingly.
Restocking Fee
Missing Items
Return Reason & Cost Responsibility
| Reason | Period of Validity | Evidence Submission | Shipping Cost Responsibility |
|---|---|---|---|
| Quality issues (defective product) | Within 30 days | Required | Rovinte |
| Wrong item received | Within 30 days | Required | Rovinte |
| Change of mind (non-defective, unopened & unused only) | Within 30 days | Not Required | Customer |
| Damage caused by customer misuse | Not Eligible | — | — |
Contact Us
If you have any questions or concerns about our return and exchange policy, please feel free to contact us. We are here to assist you and ensure you have a smooth and satisfactory product experience.
Company Name: Shenzhen Yixinwei Technology Co., Ltd.
Office Address: Room 1498, Tower A, Baohua Building, No.1016 North Huaqiang Road, Fuqiang Community, Huaqiangbei Street, Futian District, Shenzhen, Guangdong 518000, China
Phone: +86 13534006514
Email: sales@icearth.com